Customers refusing to pay bills
Our customer received an invoice for a job we did for them. They paid for the job. The invoice clearly states that an item was returned to our warehouse. The customer is responsible for paying storage until they make arrangements to have it picked up. They are now refusing to pay this storage because we didn't send them a separate statement saying that the item was here. Legally speaking, by paying the original invoice aren't they acknowledging that the item is here?
Answer
Re: Customers refusing to pay bills
Your dispute depends on your agreement with the customer. As a result, I would need more information to give an exact opinion.
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Answer
Re: Customers refusing to pay bills
Not necessarily. (e.g. payment made prior to delivery). Ultimately it depends upon the agreement/contract, and I'd need to review the same for a complete response.
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